T & C
A non-refundable 30% deposit is required on all orders with full payment due on completion (prior to shipping if applicable). This reserves your choice of wood and build time.
Shipping and insurance costs are the responsibility of the customer and are not included in the price of the guitar. Please note that orders from outside the European Union may be subject to domestic duties.
I want all my customers to be happy with their purchase - in the unlikely event this is not the case the instrument may be returned within a 14 day period IN IT’S ORIGINAL CONDITION for a full refund minus the deposit and shipping costs. If the guitar is not in it’s original condition it will be considered sold and no refund will be issued. Alternatively I will build you another one, in which case the deposit is transferable.
All instruments are warranted to the original owner only. The warranty covers defects in materials and workmanship.
The following are not covered by the warranty:
Improper care or use
Inevitable wear and tear to frets, finish, strings etc acquired through normal use
Please contact me for an update on CITES regulations if you are based, or thinking of travelling with your guitar, outside the EU. Much of my wood was purchased before the recent tightening of regulations on the movement of certain species but I may be able to provide paperwork if this is an issue.